Driving Performance and Engagement: A Proven Incentive Program for Billing, Front Desk, and Phone Staff

Driving Performance and Engagement: A Proven Incentive Program for Billing, Front Desk, and Phone Staff

Cost:
Members - Free
Nonmembers - $50
You must be logged in as an active member to receive the discounted ticket price

Employee engagement and productivity are key to running an efficient and profitable orthopedic practice. In this webinar, we’ll explore a real-world incentive program designed to motivate and reward billing, front desk, and phone staff for their contributions to practice success.

Learn how structured incentives can improve collections, patient satisfaction, and overall workflow efficiency. We’ll discuss the key metrics used to track performance, how to align rewards with practice goals, and strategies for sustaining long-term engagement.

Whether you’re looking to enhance staff motivation or implement a new incentive structure, this session will provide actionable insights to help you build a more productive and satisfied team.

Learning Objectives

1. Understand the Key Components of an Effective Incentive Program – Learn how to design an incentive structure that aligns with your practice’s financial and operational goals while keeping staff motivated.
2. Measure Success Through Data and Performance Metrics – Discover which key performance indicators (KPIs) drive success in billing, front desk, and phone operations and how to track them effectively.
3. Implement and Sustain Long-Term Engagement – Gain strategies for rolling out and maintaining an incentive program that fosters continuous improvement and staff retention.

Register Now!

For more information - contact Jessica Thornburg at jthornburg@aaoe.net 

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