Leveraging AI in Difficult Conversations
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Event Details
Leveraging AI in Difficult Conversations
Cost:
Members - Free
Nonmembers - $50
You must be logged in as an active member to receive the discounted ticket price.
"Leveraging AI in Difficult Conversations" is a practical workshop designed for orthopedic practice administrators. This 45-minute session introduces free AI tools to enhance communication across patient, colleague, and physician interactions. Using the PREPARE framework and STAR/AR model, participants learn how to leverage ChatGPT, Grammarly, and common office tools for creating templates, analyzing communication patterns, and improving response strategies.
The workshop includes real-world examples, a live demonstration, and security considerations for healthcare settings. Participants receive actionable templates and prompts for immediate implementation, with special focus on HIPAA compliance and patient data protection. The session concludes with Q&A and access to downloadable resources.
Learning Objectives:
- Understand structured Frameworks for difficult conversations
- Discover AI-powered conversation planning tools
- Learn practical application across different stakeholders
For more information - contact Jessica Thornburg at jthornburg@aaoe.net
Due to AAOE policies, AI Bots are not allowed in webinars, and AAOE staff will remove them.
Speaker:
Dr. Laura Kathryn Neal
National Dean, College of Health Sciences, DeVry University
Healthcare executive turned academic leader with 25+ years of experience. Currently National Dean at DeVry University, overseeing healthcare curriculum and program development. Former CFO/COO in healthcare organizations. Holds doctorate in Management, masters in Business and Public Health. Published author and experienced educator specializing in healthcare management, finance, and leadership.