The Secret to Scaling Patient Access: When to Lean on Vendor Partners
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Event Details
The Secret to Scaling Patient Access: When to Lean on Vendor Partners
Cost:
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Nonmembers - $50
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With rising patient volumes and persistent staffing shortages, orthopedic practices are faced with the challenge of balancing operational efficiency and patient care.
In this session, OSS Health’s Director of Patient Access, Danelle Newman, and Infinx’s AVP of Customer Success, Lora Pada, will share how outsourcing prior authorization transformed OSS Health’s patient access operations. This real-world case study will focus on building effective vendor partnerships that maintain flexibility and control while alleviating administrative burdens. Discover how cross-training and smart outsourcing can enhance patient access for orthopedic services, particularly in managing high imaging volumes and urgent cases.
Learning Objectives:
- Determine Best Fit for Outsourcing: Learn key factors in deciding whether to outsource prior authorizations and how to retain oversight of critical patient access tasks like urgent and stat cases.
- Enhance Flexibility in Operations: Understand how cross-training internal staff and collaborating with external vendors can help orthopedic practices manage staffing shortages while maintaining high standards of patient care.
- Improve Efficiency Without Sacrificing Quality: Explore the potential benefits of outsourcing to streamline patient access processes and meet growing demands without compromising service quality.
- Mitigate Common Fears in Outsourcing: Address concerns related to vendor relationships through strategies like pilot programs and flexible agreements that ensure control and adaptability in patient access operations.
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Speakers:
Danelle Newman
Director of Patient Access, OSS Health
Danelle Newman serves as the Director of Patient Access at OSS Health, bringing over 25 years of expertise in Revenue Cycle and Patient Access across Radiology, Gastroenterology, and Orthopedics. Known for her ability to drive positive change, Danelle has a strong record of optimizing organizational performance. She is an alumna of Pennsylvania State University and has furthered her education through the Value Measurement for Healthcare program at Harvard Business School. Outside of work, Danelle enjoys traveling, relaxing by the beach, and spending time with her 14-year-old daughter, who keeps her active and engaged.
Lora Pada
AVP of Customer Success, Infinx
Lora Pada has been with Infinx Healthcare for six years, starting in the marketing department and rising to the position of AVP of Customer Success. She plays a pivotal role in helping customers implement and maximize patient access solutions for Eligibility & Benefits (E&B), insurance discovery, prior authorizations and more. Her expertise ensures customer education and adoption of these technologies, helping healthcare providers, hospitals, imaging centers, and laboratories preserve and capture more revenue. Lora's journey at Infinx reflects her dedication to driving customer success and innovation in revenue cycle management.