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Education & Networking for Hospital Ortho Leaders

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Education Sessions Built for You 

Exploring New Service Lines – Finding Your Way in the Weeds

As practices strive to remain competitive in their marketplace and maintain autonomy, exploration and potential implementation of new ancillary revenue streams or service lines has become a hot topic of conversation. In the weeds of all that is being offered, there are lingering questions - what programs are truly viable, sustainable, profitable, scalable and align with your values while having the least risk for compliance audits and recoups? Taking those proactive steps to define who you are as a practice, what drives you fundamentally, and developing a streamlined approach for easier implementation can ultimately drive a long-term ancillary culture.

Speaker(s):

 Krista K Armstrong, OrthoLoneStar

Customer Service Excellence: Overcoming Challenges and Elevating Patient Care

Customer service is critical to patient satisfaction in orthopedic practices, yet teams face challenges such as managing patient expectations and communication barriers. This panel of orthopedic practice executives will explore these challenges, share their insights on effective staff training, and discuss lessons learned from their experiences. Attendees will gain practical strategies to improve customer service, from developing strong communication skills to fostering empathy among staff.

Speaker(s):

 Leanne Galligan, Peachtree Orthopaedic Clinic  Lyndsay Sullivan, Bone and Joint Institute of Tennessee

Building a Winning Culture in Orthopedic Practices: Strategies for Success

A positive culture is key to the success of an orthopedic practice. This panel of orthopedic practice executives will share their experiences in building strong workplace cultures that support both staff and patient satisfaction. Attendees will learn how to foster collaboration, align organizational goals with team values, and improve workplace morale. Gain insights into creating a sense of belonging and purpose among staff to drive success in your practice.

Speaker(s):

 Ruschell Gladden, Midlands Orthopaedics and Neurosurgery, PA  Jennifer Monroe, MBA, CPC, CPPM, OrthoTennessee  Lyndsay Sullivan, Bone and Joint Institute of Tennessee

Attracting New Patients with the Latest Technology

This session explores how digital tools and AI-driven solutions are transforming both patient experience and operational efficiency. Topics include digital check-in, online scheduling, and satisfaction surveys that streamline patient interactions, plus payment pathways and communication improvements that enhance accessibility and convenience. For operational efficiency, attendees will learn about software solutions that support prior authorizations, generate surgery payment estimates, and assist with denial appeals. The session also delves into AI's role in reducing phone wait times, streamlining documentation in patient rooms, and automating clinical summaries for appeals. Discover innovations that optimize patient care and improve practice workflows.

Speaker(s):

 Kevin OSullivan, Barrington Orthopedic Specialists, Ltd

Transforming Your Practice: Recruit Exceptional Orthopedic Talent

Elevate your orthopedic practice with this presentation on recruiting and onboarding top-tier physician talent. Attendees will uncover a comprehensive, data-driven strategy to revamp their recruitment pipeline, from optimizing job postings to streamlining the interview process. Learn innovative tactics, build a compelling employer brand, and cultivate a dynamic practice culture that attracts exceptional orthopedic physicians. Walk away with a practical roadmap to strengthen your competitive edge, enhance patient care, and position your practice for long-term success in the evolving healthcare landscape. Don't miss this opportunity to take your practice to new heights.

Speaker(s):

 Joe Ogle, PT/ATC, OrthoOklahoma, a Division of Stillwater Medical