AAOE Adds Puma’s Managed IT Service Desk solution to its Peer Review Program
The American Alliance of Orthopaedic Executives (AAOE) announces today they’ve added Puma’s Managed IT Service Desk solution to its Peer Review Program™ for orthopedic and musculoskeletal vendors.
AAOE’s Peer Review Program evaluates vendors of orthopedic products, services and solutions. Approved vendors demonstrate a strong reputation for advancing orthopedic practice objectives.
The Peer Review Program alleviates the stress AAOE members experience when searching for new solutions by recommending vendors determined to best meet the needs of their community. The program requires prospective vendors to apply to an evaluation consisting of a thorough, 11-step process with submission of supporting materials, access to existing and prospective customers for actual end user and voice of customer surveys, and an evaluation by the AAOE Member Peer Review Panel to determine if alignment exists.
The evaluation process focuses on identifying vendors whose values align with AAOE’s and offer:
Enhanced productivity for the individual user and customer’s organization
- Ease of installation and use
- Accuracy and reliability
- Good value for the price
- Excellent technical support and customer service
In the survey conducted through the Peer Review process, 100 percent strongly agree or agree that they would recommend Puma Managed IT’s Service Desk solution to colleagues. One hundred percent also agree or strongly agree that their service is easy to use.
"We’re honored to be part of the AAOE Peer Review Program, and even more proud that 100% of respondents would recommend our service. That kind of trust doesn’t happen by accident," said Chris Burns, CEO and Co-Founder of PUMA Managed IT. "Orthopaedic practices deserve more than a vendor — they deserve a strategic partner who understands the urgency, compliance, and complexity of their work. This Peer Review validates our engineering-first model we’ve built and proves that when IT is done right, it actually disappears from the day-to-day — giving time back to staff, improving patient flow, and inevitably removing IT from the equation altogether."
"AAOE’s thrilled Puma’s Managed IT Service Desk has earned our Peer Reviewed™ designation.," says Joseph Mathews, PT, DPT, president at AAOE and Practice Administrator at Advanced Orthopaedics and Sports Medicine, a division of OrthoLonestar. "Knowing that fellow administrators—who understand the unique challenges we face in orthopaedic and musculoskeletal practices—have assessed and recommended these vendors provides a level of trust and confidence that's hard to match. This program simplifies the decision-making process, as I can rely on my peers' firsthand experiences and judgment to guide me toward quality, compliant, and efficient solutions. This peer-driven approach not only saves time but ensures that I’m selecting partners who truly understand and support our practice’s goals, ultimately benefiting our staff and patients alike."
ABOUT AAOE
The American Alliance of Orthopaedic Executives was founded in 1969 and is the only nonprofit orthopaedic-management specific organization developed to serve the musculoskeletal industry. Membership includes more than 1,100 orthopaedic practice executives, administrators, physicians, and their staff. AAOE provides education, community, and resources to set the standard of professional knowledge and industry insight. Orthopedic industry professionals can read more about the program in the informational toolkit, and begin the application here. For questions about AAOE or the Peer Review Program™, contact Addy Kujawa, CEO, akujawa@aaoe.net.
ABOUT PUMA MANAGED IT
PUMA Managed IT is a healthcare-focused managed services provider built around eliminating the noise, inefficiencies, and risks common in traditional IT service models. With an engineering-first approach and deep experience supporting orthopaedic and musculoskeletal practices, PUMA helps clinics reduce interruptions, improve security, and operate with greater confidence. The company’s flat-fee model and white-glove support make it a true partner in operational excellence — not just another IT vendor.
For more information, visit https://www.pumamit.com/peer-reviewed
Explore Informational Toolkit
Press contact information:
Addy Kujawa, CAE, DES
Chief Executive Officer
American Alliance of Orthopaedic Executives
akujawa@aaoe.net